Tēnā tātau Rangitāne,

During these times we are concerned that because many people are now isolated from communities, their guard has become lowered and therefore they are potentially increasingly vulnerable to become targets, and ultimately victims, of scammers.

There have been reports of fraudsters targeting victims on the doorstep and offering cleaning services to rid people’s homes of COVID-19. Increasingly and more worryingly, scammers are turning their attentions to targeting people on-line.

The majority of scams which have emerged relate to the online sale of protective items which may be in short supply across the country. This includes protective masks, hand sanitisers and other products associated with coronavirus. There have also been emails sent offering fake medical support, targeting people who may be vulnerable or increasingly isolated at home.

Criminals are also using government branding to try to trick people.


  • Watch out for scam messages – don’t click on the links or attachments in suspicious emails and never respond to unsolicited messages and telephone calls that ask for your personal or financial details.
  • If you think you have been a victim please report the matter to Police or NetSafe
    click here
  • Shopping online – if you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.
  • Don’t be duped by organisations offering to arrange to collect money from your home to pay for goods.
  • Don’t buy goods from the doorstep
  • Protect your devices from the latest threats – always install the latest software and app updates to protect your devices from the latest threats.
  • Don’t answer your door to anyone. Please only call 111 in an emergency.

For the latest updates visit the government’s dedicated website for Covid19 https://covid19.govt.nz/ or to report a crime call 105.

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